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Senior Operations Manager, Customer Order Operations

Senior Operations Manager, Customer Order Operations

OBI Hungary Retail Kft.

Budapest

Munkaidő
Teljes munkaidő
Elvárások
Angol felsőfok
Magyar felsőfok
3-5 év szakmai tapasztalat
Egyetem

Senior Operations Manager, Customer Order Operations

What will You do?

  • You become part of a highly motivated team closely connected to our local headquarter organisation in Budapest as well as to our corporate digital teams in Germany
  • You develop and manage end2end automatic customer order monitoring and KPI dashboards
  • You take care of exception handling/ incident management (Focus B2C ERP)
  • You further develop the X-Channel process management including the interfaces to our OBI stores
  • You monitor our payment provider processes and budgets, as well as our internal debtor management processes
  • You derive IT-system Requirements from the activities mentioned above and hence support the further development of our eCommerce eco-system

Ideal profile:

  • You have MSc degree preferably in relevant field
  • You have at least 3-5 years of professional experience from a comparable function in the area of customer care
  • You speak fluent English and Hungarian
  • You have excellent understanding of relevant eCommerce processes and systems (payment, ERP, BI systems), ideally knowledge of Microsoft Dynamics AX
  • You have hands on mentality – passion for permanent improvements 
  • You have excellent communication skills to bridge IT and business side
  • You are a team player and you have good project management skills
  • You have good MS office skills
  • You are willing to travel in Europe (10-20%)

Advantage to fill the position:

  • You have degree in business administration, computer science or business informatics
  • You have German language knowledge

What we offer:

  • Diverse and exciting tasks in the matrix organization of a dynamically developing European company
  • Competitive salary with benefits
  • Unlimited private use of corporate laptop and iPhone
  • Practical place to work at Lurdy House
  • International, youthful and cohesive team
  • Continuous development opportunities

How to apply/ contact information:

Apply via "Jelentkezem" button underneath!

Senior Operations Manager, Customer Order Operations
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