Vodafone Shared Services Budapest

Incident Management Specialist 24/7 - German speaking - 000000231978

Vodafone Global Enterprise (VGE) is a Vodafone Group entity offering Vodafone products and services to multinational customers. VGE is helping some of the world’s leading businesses to stay more connected and more responsive at both a global and local level. VGE customers include many large multinational companies.

The team is responsible for driving the efficiency of the incident management and service request fulfilment process, achieving client satisfaction through the delivery of a quality and timely service; furthermore, the team makes recommendations for improvement of these processes. Facilitating communication and coordination, the team is able to manage internal and customer escalations regarding incidents across the Service Desk.

What you will do:

  • Produce incident reports (internal/external), including Incident Management, Request Fulfilment process & procedures
  • Keep contact with internal partners and 3rd party providers, interact with the customer and keep them fully informed
  • Oversee service requests and manage escalated incidents for timely completion
  • Identify the potential problems in the system and make recommendations for process improvements
  • Contribute to the knowledge base, implement and maintain a knowledge management system
  • Answer support calls and logs tickets, assigns priority owner and timescales

This position is for you if you have:

  • Fluent English knowledge and at least elementary level of German knowledge is a must
  • Experience in the following fields: support/ helpdesk/ customer service is desired
  • Strong Excel knowledge is a must
  • Experience in reporting
  • Experience of customer/ vendor relationship management
  • Excellent communication skills
  • Familiarity with logging systems (e.g. Remedy)
  • Strong customer focus and Problem solving skills

Why should you join us:

  • We provide corporate assets as laptop and mobile phone with Vodafone RED subscription – unlimited talk and text
  • Unravel your continuous process improvement mindset – new ideas are always listened to
  • Internal coaching/mentoring culture
  • Support of career aspirations and personal development
  • Possibility to work from home

How to apply/ contact information:

You can apply with the „Jelentkezem button” underneath.

Required language level:

  • Angol - Felsőfok/tárgyalóképes szint
  • Német - Felsőfok/tárgyalóképes szint

Experience required:

    1-3 év szakmai tapasztalat

Job location:

1087 Budapest, Hungária körút 40-44.